Refund policy

Last updated 27 October 2026

We want you to be happy with your site. Here's when you can get your money back.

Changed your mind

• Before your site goes live: a full refund within 30 days of paying, no questions asked.
• If we've already registered a .party domain for you: we refund the price minus what the domain cost us, because domain registrations can't be cancelled. You keep the domain for its year.
• After your site has gone live: we don't offer change-of-mind refunds, because guests may already be using it.

If something goes wrong

If the service doesn't work as described and we can't fix it within a reasonable time, we'll refund you in full, whenever you bought it.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure with the service, you're entitled to cancel and get a refund, or to compensation for the reduced value. You're also entitled to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

How to ask

Email me@jacklowes.com from the address on your account and tell us your site's web address. We'll reply within 3 business days. Refunds go back to the card you paid with and usually take 5 to 10 business days to arrive.

A refunded site is taken offline. If yours was live, download your photos first.